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Job Posting: ITC Assistance, Mogadishu

Terms of Reference

I. Position Information

Position title
Position grade
Duty station

ITC Assistant

Seniority band: 
Job family: 
Organizational unit: 
Position number
Position rated ¨
Subject to rotation

Information Technology 
Resource Management
{Not created}

Reporting directly to

Senior ITC Assistant

Overall supervision by

Resource Management Officer

Managerial responsibility


Directly reporting staff


II. Organizational Context and Scope

Under the general supervision of the Regional Resource Management Officer and the direct supervision of the Senior ITC Assistant in Nairobi, the incumbent will be responsible for providing daily technical support and troubleshooting of all computer systems with consideration to the needs and requirements of the mission. He/she specifically will be responsible for:

III. Responsibilities and Accountabilities


  • I Maintain a Hotline for ITC user problems and provide onsite user support.
  • Assist in the installation, operation and administration of network components, which will include Cisco Routers, Cisco ASA Firewalls and Switches among others.
  • Ensure that all helpdesk queries are answered appropriately via email, telephone call or in person.
  • Monitor systems and networks (LAN, WAN) and perform essential maintenance such as: server controls, data integrity tasks (back-up, disk space etc). Install and update hardware and software.
  • Install, configure and upgrade servers, desktops and laptop computers and install software (Windows 7/2008, MS Office and in house produced software)
  • Assist in installation, operation and administration of the security for the various systems and network components, including protection against viruses, access to email and Internet, relational database management systems and implementation of ITC disaster recovery services.
  • Assist in coordinating and monitoring the installation and maintenance of telephone and radio communications in the mission
  • Develop and provide training to all ITC users to ensure productive use of existing and new systems developed.
  • Testing and suggesting new software packages, which can improve the overall efficiency of the mission
  • VSAT support: Liaise with ITC-Manila and the satellite provider to ensure constant satellite communications, including troubleshooting hardware failures & resolving service interruptions.
  • Maintain regular updates to the technical documentation for the voice and data networks.
  • Plan and coordinate equipment servicing.
  • Perform such other related duties as may be assigned.


IV. Competencies

The incumbent is expected to demonstrate the following technical and behavioural competencies




  • Accepts and gives constructive criticism
  • Follows all relevant procedures, processes, and policies
  • Meets deadline, cost, and quality requirements for outputs
  • Monitors own work to correct errors
  • Takes responsibility for meeting commitments and for any shortcomings

Client Orientation

  • Identifies the immediate and peripheral clients of own work
  • Establishes and maintains effective working relationships with clients
  • Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
  • Keeps clients informed of developments and setbacks

Continuous Learning

  • Contributes to colleagues' learning
  • Demonstrates interest in improving relevant skills
  • Demonstrates interest in acquiring skills relevant to other functional areas
  • Keeps abreast of developments in own professional area


  • Actively shares relevant information
  • Clearly communicates, and listens to feedback on, changing priorities and procedures
  • Writes clearly and effectively, adjusting wording to the intended audience
  • Listens effectively and communicates clearly, adapting delivery to the audience


Creativity and Initiative

  • Actively seeks new ways of improving programmes or services
  • Expands responsibilities while maintaining existing ones
  • Persuades others to consider new ideas
  • Proactively develops new ways to resolve problems

Leadership and Negotiation

  • Convinces others to share resources
  • Actively identifies opportunities for and promotes organizational change
  • Presents goals as shared interests
  • Articulates vision to motivate colleagues and follows through with commitments

Performance and Management

  • Provides constructive feedback to colleagues
  • Identifies ways for their staff to develop their abilities and careers
  • Provides fair, accurate, timely, and constructive staff evaluations
  • Uses staff evaluations appropriately in recruitment and other relevant HR procedures
  • Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluations

Planning and Organizing

  • Sets clear and achievable goals consistent with agreed priorities for self and others
  • Identifies priority activities and assignments for self and others
  • Organizes and documents work to allow for planned and unplanned handovers
  • Identifies risks and makes contingency plans
  • Adjusts priorities and plans to achieve goals
  • Allocates appropriate times and resources for own work and that of team members


  • Masters subject matter related to responsibilities
  • Identifies issues, opportunities, and risks central to responsibilities
  • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
  • Persistent, calm, and polite in the face of challenges and stress
  • Treats all colleagues with respect and dignity
  • Works effectively with people from different cultures by adapting to relevant cultural contexts
  • Knowledgeable about and promotes IOM core mandate and migration solutions


  • Actively contributes to an effective, collegial, and agreeable team environment
  • Contributes to, and follows team objectives
  • Gives credit where credit is due
  • Seeks input and feedback from others
  • Delegates tasks and responsibilities as appropriate
  • Actively supports and implements final group decisions
  • Takes joint responsibility for team's work

Technological Awareness

  • Learns about developments in available technology
  • Proactively identifies and advocates for cost-efficient technology solutions
  • Understands applicability and limitation of technology and seeks to apply it to appropriate work

Resource Mobilization

  • Establishes realistic resource requirements to meet IOM needs



  • Delivers on set objectives in hardship situations
  • Effectively coordinates actions with other implementing partners
  • Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives
  • Supports adequate levels of information sharing between internal units, cluster partners, IOM and other emergency response actors

V. Education and Experience


  • Bachelor’s Degree in Information technology or computer science electrical engineering or a combination of relevant education and professional experience
  • A minimum of 6 years of experience in LAN/WAN networking environment
  • Extensive knowledge of: Windows Server 2008 software in a multi-site environment, Microsoft Exchange server 2010, TCP/IP Protocol, Cisco Router Configuration, Windows 7 administration.
  • Experience with HP/Compaq, IBM, Cisco and Siemon equipment
  • Experience in Web site development and administration is an extra advantage
  • Ability to design and configure networks
  • Microsoft Certified System Engineer (MSCE) certification and Cisco Certifications preferred.
  • Experience in working in an international organization

VI. Languages







Method of application: Interested candidates should submit CV and a cover letter indicating the Vacancy Notice Number, with three professional references and contacts (email or telephone) to the:

International Organization for Migration (IOM)
Mission in Somalia, Nairobi Office
Human Resources Department
Gitanga Groove, off Gitanga Road
P.O. Box 1810 – 00606


Send by email to: [email protected]

Only short listed candidates will be contacted.

Closing date: 12th July 2013



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