Accountability
· Accepts and gives constructive criticism
· Follows all relevant procedures, processes, and policies
· Meets deadline, cost, and quality requirements for outputs
· Monitors own work to correct errors
· Takes responsibility for meeting commitments and for any shortcomings
Client Orientation
· Identifies the immediate and peripheral clients of own work
· Establishes and maintains effective working relationships with clients
· Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
· Keeps clients informed of developments and setbacks
Continuous Learning
· Contributes to colleagues' learning
· Demonstrates interest in improving relevant skills
· Demonstrates interest in acquiring skills relevant to other functional areas
· Keeps abreast of developments in own professional area
Communication
· Actively shares relevant information
· Clearly communicates, and listens to feedback on, changing priorities and procedures
· Writes clearly and effectively, adjusting wording to the intended audience
· Listens effectively and communicates clearly, adapting delivery to the audience
Creativity and Initiative
· Actively seeks new ways of improving programmes or services
· Expands responsibilities while maintaining existing ones
· Persuades others to consider new ideas
· Proactively develops new ways to resolve problems
Leadership and Negotiation
· Convinces others to share resources
· Actively identifies opportunities for and promotes organizational change
· Presents goals as shared interests
· Articulates vision to motivate colleagues and follows through with commitments
Performance and Management
· Provides constructive feedback to colleagues
· Identifies ways for their staff to develop their abilities and careers
· Provides fair, accurate, timely, and constructive staff evaluations
· Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluations
Planning and Organizing
· Sets clear and achievable goals consistent with agreed priorities for self and others
· Identifies priority activities and assignments for self and others
· Organizes and documents work to allow for planned and unplanned handovers
· Identifies risks and makes contingency plans
· Adjusts priorities and plans to achieve goals
· Allocates appropriate times and resources for own work and that of team members
Professionalism
· Masters subject matter related to responsibilities
· Identifies issues, opportunities, and risks central to responsibilities
· Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
· Persistent, calm, and polite in the face of challenges and stress
· Treats all colleagues with respect and dignity
· Works effectively with people from different cultures by adapting to relevant cultural contexts
· Knowledgeable about and promotes IOM core mandate and migration solutions
Teamwork
· Actively contributes to an effective, collegial, and agreeable team environment
· Contributes to, and follows team objectives
· Gives credit where credit is due
· Seeks input and feedback from others
· Delegates tasks and responsibilities as appropriate
· Actively supports and implements final group decisions
· Takes joint responsibility for team's work
Technological Awareness
· Learns about developments in available technology
· Proactively identifies and advocates for cost-efficient technology solutions
· Understands applicability and limitation of technology and seeks to apply it to appropriate work
Resource Mobilization
· Establishes realistic resource requirements to meet IOM needs
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